I bought the wrong country or plan

Not installed yet

1. Don't install it.
2. Open My eSIMs → Order history → Request refund.
3. Buy the right one from destinations.

A person reviews every refund request. Refund rules.

Already installed

An installed eSIM can't be refunded. If the plan is just too small, you can top up instead. Otherwise, talk to us and we'll look at it.

Not sure which plan you need? Plan sizes · Trips across several countries.