1. Is one of them "pending"?
If a payment was declined and you tried again, your bank may show a pending authorisation for the attempt that didn't go through. We don't take that money. It usually disappears by itself within a few days, depending on your bank.
2. Check your orders
Sign in and open My eSIMs → Order history.
- One order: you paid once. The other line is a pending hold.
- Two orders: two eSIMs were bought. If one hasn't been installed, you can Request refund on it. Refund rules.
Still looks wrong?
Talk to us with the dates and amounts from your statement. Never send your card number.