TIPInstall before you fly. Your plan only starts when it first connects at your destination.

Ask us a question

A person at kimsim reads every message and replies by email within 24 hours. Include your phone model and where you are, and we'll skip the twenty questions.

Not connecting, or about a refund? Those go straight to the top of our queue. If we can't get your eSIM working, you get a full refund.

We reply here. Use the one you paid with if it's about an order.
With the country code. Only used if a quick call or message gets you sorted faster.

Prefer email? support@kimsim.co. Urgent and abroad? Try these checks first.