TIPInstall before you fly. Your plan only starts when it first connects at your destination.

Which plan size do I need?

A rough guide to data packs versus Unlimited and Day Pass, and what to do if you picked too small or too big.

Two kinds of plan

A rough guide

Many travellers use somewhere around 3 to 7 GB a week for maps, messages and some social media. Video, video calls and using your phone as a hotspot use much more. Everyone's different, so treat this as a starting point.

Picked too small?

Top up onto the same eSIM from My eSIMs. Nothing to reinstall.

Picked too big (or the wrong one)?

If it hasn't been installed, you can request a refund and buy the right one. Once it's installed, it can't be refunded.

Want to make it last? Save data.

Was this helpful?

Still stuck?

Chat with Kim

Our AI helper. Answers in seconds, from these articles.

Ask us a question

A person at kimsim reads it and replies by email.

Write to us