Each eSIM installs once, on one device, and can't be moved to another phone.
Your options
- Use it on that phone. If it's travelling with you (a partner's phone, a tablet), it works fine there.
- Get another eSIM for your own phone. Destinations.
Not installed yet?
Then nothing has happened. Install it on the right phone. Or, if you don't want it, request a refund.
Not sure where it ended up? Talk to a human with your order number. We can see whether it's been installed.