My top-up hasn't appeared

1. Check it went through

1. Look for an email called "Top-up added to your … eSIM".
2. In My eSIMs → Order history, check the top-up's status.

2. Give the numbers time

Usage in My eSIMs comes from the network and updates every 2 to 3 hours. The top-up can be working before the numbers catch up.

3. Daily plans add days

On Unlimited and Day Pass plans, a top-up adds more days, not more data per day. Data packs get more data added.

Nothing to reinstall

A top-up goes onto the eSIM you already have. Don't delete or reinstall anything.

Paid, and still nothing after a few hours? Talk to a human with your order number.