Good news: bars mean the eSIM is on a network. Now let the data through. Check in this order.
- Data Roaming is on for the kimsim line. How.
- kimsim is your Mobile Data line. How.
- iPhone: Settings → Mobile Service → turn off Allow Mobile Data Switching, so the phone doesn't flip back to your home line.
- Restart the phone. Fully off, 10 seconds, back on.
- Set the APN shown in My eSIMs. How.
- Turn off any VPN while you test. Why.
- Last resort, iPhone: Settings → General → Transfer or Reset → Reset → Reset Network Settings. It keeps your eSIMs but forgets Wi-Fi passwords.
Still nothing? Don't delete the eSIM. Talk to a human with your order number and we'll check it with the network.