My sign-in code isn't arriving

Try these

1. Wait a minute or two, then check spam and junk for kimsim.
2. Make sure you typed the email you paid with. Paid with Apple Pay? It may be a Hide My Email address. More.
3. Asked more than once? Use the code from the newest email.
4. Codes expire after 20 minutes. Ask for a fresh one if it's older.

Too many tries

You can ask for up to 5 sign-in emails an hour. If you hit the limit, wait an hour and try again.

You don't always need to sign in

The "Your eSIM is ready" email has the QR code and install link, and its My eSIMs button signs you in for 72 hours.

Still stuck? Talk to a human and tell us the email you paid with.